LaurelK

We have all been to countless networking events and have stacks of business cards from hundreds of people.  But which are the ones you remember?  The cards you remember and the people you remember undoubtedly have one thing in common.  They all had personality coupled with offering you a service or a product that you needed.  Let’s face it, there are thousands of people out there that do exa...

What do you call 300 lawyers at the bottom of the ocean? We have all heard the jokes about how lawyers are the scum of the earth, tearing apart the very moral fiber of a civilized society. Unfortunately this idea has permeated the minds of entrepreneurs so much so that it ends up costing them more in the long run. The idea that someone has to be protected if not represented legally on any and...

Customer service has become significantly more and more important when it comes to restaurants and retailers.  More people are deciding to cook at home and eating out less.  Even more challenging is getting someone to try a new place for the first time and have them come back.  For restaurants this is key, it is all about the return customer.   The obvious question then is: what factors creat...